FAQ

If you have already opened an account with us, it's best to sign in each time you visit our site. This process is called Logging In and it will make your shopping experience faster and give you access to lots of cool features such as adding wines to your own personal Wishlist and viewing your previous purchases. 
If you need to log in to complete an activity we will remind you.

You'll automatically be asked to either log in or create a new account when you click the checkout button on your first time ordering with us. But, if you'd like to open an account before then simply click the 'Person Symbol'  on the navagation bar on the top of our site. Click Login and Create Account. 

You can view and update your account details at any time once logged in. 

Just click on the Person Symbol on the right hand side of the top navigation bar. 

You can browse the site without logging on, but you do need to log in to view past orders, amend account details and add to your Wishlist.

Don't panic. Just fill in the email address you used to register in the 'Forgotten your password' section of the Log In page and you'll be emailed a link to reset your password. 

Just click on the Person Symbol button on the top right hand side of the navigation bar which will take you to your account where you can edit your details. 

Totally. All Visa, Mastercard and Amex credit and debit card transactions for orders placed on this site are processed online using Direct Payment Solution's (DPS) Payment Express secure online payments system. This means your credit card details are never transferred anywhere. For more info on Payment Express click here.

If you know the name of the wine you're searching for then just type it into keyword search box at the top right of the site. 

If you'd like to browse a certain type of wine the easiest way to do this by using the Category search fields. 
You can search by variety, country, type or price and the results can be refined each time you select a category option so you can drill right down to find the products you're after. You don't need to select all the categories, just select one to see your results and you can then select further options to refine your search.

If you do want to view all our wines in a category just hit the 'Show All' on the search page. You can sort the wines by position, name and price. You can also view them as a list or grid. 

Easy. Just click on the photograph or title of each displayed product to see a larger photograph, tasting note, reviews and ordering details. 

We're open from 10am - 5:30 pm Monday to Friday and 10am - 5pm on Saturdays.

Not if you don't want to, you can choose to checkout as a guest. However creating an account allows us to recognise you when you return, store your order information and simplify the buying process for you. 

The number of units in a case is written in brackets next to the 'case buy price' displayed for each product. There are usually twelve (12) units or six (6) units of the same product in a case. If the case size is one (1), this means there are no case discounts.

Yes. The case price is per bottle for a 12 bottle mixed case of any product. 

No. There is no minimum order. You may order one bottle or product if you wish.

Please note: Shipping charges are calculated per case, with up to 12 bottles per case. As a result, shipping costs for a single bottle are the same as for a full 12-bottle case.

You sure can. Make sure you're logged in and Click the My Account tab and then click the My Orders tab to reorder from a past order. If you are viewing a past order and the price has changed the current price for that product will be displayed, and you will be charged at the current price. If the product is no longer available it will be marked as discontinued. If you would like a copy of a previous invoice please email us at info@advintage.co.nz 

We send you an automated email confirming your order as soon as your order is received. 

Our Wine Subscription service allows you to have mixed wine cases of your preference delivered to your door at the frequency of your choice. Totally customisable.

Just select the plan, price and frequency you'd like and we'll take over the rest.

Alternatively, give us a call on 0800 111 660 and we can help set this up for you. We have hundreds and hundreds of satisfied clients who buy wine from us this way now. 

How long is a piece of string?

It varies. Most of the time it depends on how long the stock lasts. But we also frequently have sales that can be anywhere from 24hrs - 72hrs, or even a week.

If for any reason your order cannot be filled we will contact you directly. 

Yes. Freight charges are calculated when you checkout.
Freight is $9.99 per case of 12 (or part case), anywhere in Mainland North Island and the South Island. An additional rural surcharge of $4.99 per case of 12 (or part case).
Freight is $6.99 per case of 12 (or part case) in Hastings & Napier URBAN areas.
Spend $450 or more in a single order, and freight drops to $4.99 per dozen (rural surcharges still apply). This does not apply to Outer Island deliveries listed below.
Outer Island deliveries (i.e Waiheke Island, Stewart Island & Great Barrier Island) will incur a freight charge of $49.99 per case of 12 (or part case).

For more info click on 'Freight' on the footer at the bottom of our website. 

In most cases, as long as we receive your order before 2.00pm, delivery will be one - two business days to mainland (non-rural) North Island. Rural or South Island deliveries take a day or two longer. For more info click the 'Freight' tab at the bottom of our site. 

No, sorry. We don't provide an international shipping service. 

It’s easy. Just put the items you want to give as a gift in your shopping trolley and select the gift options when you proceed through checkout. Then all you have to do is fill out your gift wrapping requirements and let us know if you need a card and message. 

No. An invoice will NOT be sent with your gift. If you want a copy of the invoice posted to you please note this in the comments box under gift options as you proceed through the checkout. 

Yes! You can buy gift cards by clicking the Gifts & Accessories tab. Choose the dollar value you'd like for your gift card, enter your detail and the recipients details and a message. Add the gift card to your trolley and proceed through the checkout. As soon as you've completed your transaction you gift voucher will be emailed to the recipient. They can then use it to buy online. 

To see our gift pack range just visit the Gifts & Accessories page on the top navigation bar.  

Sorry, we do not ship Gifts to overseas destinations.

Contact us immediately by email info@advintage.co.nz or on 0800 111 660. We will arrange for you to get replacement stock asap. For more info click on 'World Famous Guarantee' at the footer of our website.

We pride ourselves on accurately describing the wines we sell in a down to earth fashion - but if for any reason you are not happy with your purchase or simply don't like the wine you have bought, contact us immediately. We will arrange for the wine to be collected and for you to get replacement stock. For more info click on 'World Famous Guarantee' at the footer of our website.