FAQs

We're open from 10am - 5:30 pm Monday to Friday and 10am - 5pm on Saturdays.

Can I purchase wine from you and get you to send it overseas?
No, sorry. We don't provide an international shipping service. 

Can I shop safely on this site?
Totally. All Visa, Mastercard and Amex credit and debit card transactions for orders placed on this site are processed online using Direct Payment Solution's (DPS) Payment Express secure online payments system. This means your credit card details are never transferred anywhere. For more info on Payment Express click here. 

Do I have to open an account to shop here?
Not if you don't want to, you can choose to checkout as a guest. However creating an account allows us to recognise you when you return, store your order information and simplify the buying process for you. 

How do I open an account?
You'll automatically be asked to either log in or create a new account when you click the checkout button on your first time ordering with us. But, if you'd like to open an account before then simply click the 'Person Symbol'  on the navagation bar on the top of our site. Click Login and Create Account. 

You can view and update your account details at any time once logged in. 

What does Logging In mean?
If you have already opened an account with us, it's best to sign in each time you visit our site. This process is called Logging In and it will make your shopping experience faster and give you access to lots of cool features such as adding wines to your own personal Wishlist and viewing your previous purchases. 
If you need to log in to complete an activity we will remind you.

How do I Log In?
Just click on the Person Symbol on the right hand side of the top navigation bar. 

Do I have to log in to use the site?
You can browse the site without logging on, but you do need to log in to view past orders, amend account details and add to your Wishlist.

What do I do if I forget my password?
Don't panic. Just fill in the email address you used to register in the 'Forgotten your password' section of the Log In page and your password will be emailed to you. 

How do I search for a particular wine or browse a range of wines?
If you know the name of the wine you're searching for then just type it into keyword search box at the top right of the site. 

If you'd like to browse a certain type of wine the easiest way to do this by using the Category search fields. 
You can search by variety, country, type or price and the results can be refined each time you select a category option so you can drill right down to find the products you're after. You don't need to select all the categories, just select one to see your results and you can then select further options to refine your search.

If you do want to view all our wines in a category just hit the 'Show All' on the search page. You can sort the wines by position, name and price. You can also view them as a list or grid. 

How do I find tasting notes for each product?
Easy. Just click on the photograph or title of each displayed product to see a larger photograph, tasting note, reviews and ordering details. 

How do I know how many of each wine you have in stock?
Easy. Just click on the photograph or title of each displayed product to view the full product details. Under 'stock level' it will let you know the stock level status. 

Is there a minimum order?
No. There is no minimum order. You may order one bottle if you wish - but orders of less than one mixed case still attract the case freight fee applicable to your region. 

What defines 'a case'?
The number of units in a case is written in brackets next to the 'case buy price' displayed for each product. There are usually twelve (12) units or six (6) units of the same product in a case. If the case size is one (1), this means there are no case discounts.

Do I get case pricing on a mixed case?
Yes. The case price is per bottle for a 12 bottle mixed case of any product. 

Can I send someone a gift?
It’s easy. Just put the items you want to give as a gift in your shopping trolley and select the gift options when you proceed through checkout. Then all you have to do is fill out your gift wrapping requirements and let us know if you need a card and message. 

Are gifts sent with an invoice? 
No. An invoice will NOT be sent with your gift. If you want a copy of the invoice posted to you please note this in the comments box under gift options as you proceed through the checkout. 

Do you have gift cards available for purchase? 
Yes! You can buy gift cards by clicking the Gifts & Accessories tab. Choose the dollar value you'd like for your gift card, enter your detail and the recipients details and a message. Add the gift card to your trolley and proceed through the checkout. As soon as you've completed your transaction you gift voucher will be emailed to the recipient. They can then use it to buy online. 

What do your gift packs look like?
To see our gift pack range just visit the Gifts & Accessories page on the top navigation ribbon.  

Can I send a gift to someone outside New Zealand?
Sorry, we do not ship Gifts to overseas destinations. 

What is an AutoCase Plan? 
Give us a call on 0800 111 660 and we can set this up for you. We have hundreds and hundreds of satisfied clients who buy wine from us this way now. 

Are there any Freight charges?
Yes. Freight charges are shown when you go to the checkout. Freight is $8.99 per case (12 bottle case), or less than full case, anywhere in Mainland North Island and South Island.  Freight is $4.99 per case in the Hastings & Napier urban areas for orders of 12 bottles or more. There is no freight charge for orders of 36 bottles or more. (this does not include rural addresses or Central Hawkes Bay)
Delivery outside of mainland New Zealand (ie Waiheke Island and Stewart Island) will be charged at $39.99 per case (12) regardless of quantity purchased. 

For more info click on 'Freight' on the footer at the bottom of our website. 

How do I know if my order was received?
We send you an automated email confirming your order as soon as your order is received. 

Can I pay by cheque? 
No. Sorry but we don't accept cheques for web orders. If you'd like to place an order and pay by cheque please call us on 0800 111 660.

Can I view my past orders? 
You sure can. Make sure you're logged in and Click the My Account tab and then click the My Orders tab to reorder from a past order. If you are viewing a past order and the price has changed the current price for that product will be displayed, and you will be charged at the current price. If the product is no longer available it will be marked as discontinued. If you would like a copy of a previous invoice please email us at info@advintage.co.nz 

How do I change my Payment Method, Personal Details or Delivery Address?
Just click on the Person Symbol button on the top right hand side of the navigation bar which will take you to your account where you can edit your details. 

How long do the advertised specials last?
It depends on how much stock we have and the response we have had from our members. 

What do I do if I get corked, faulty or damaged wine?
Contact us immediately by email returns@advintage.co.nz or on 0800 111 660. We will arrange for you to get replacement stock asap. For more info click on ' World famous guarantee' at the footer of our website.

What do I do if I buy wine from Advintage and just don't like it?
We pride ourselves on accurately describing the wines we sell in a down to earth fashion - but if for any reason you are not happy with your purchase or simply don't like the wine you have bought, contact us immediately. We will arrange for the wine to be collected and for you to get replacement stock. For more info click on 'World Famous Guarantee' at the footer of our website. 

When will my order be delivered?
As long as we receive your order before 2.00pm, in most cases your order will be delivered in one - two days if you live in mainland non-rural North Island. Friday orders will be delivered the following Monday. Rural or South Island deliveries take a day or two longer. For more info click the 'Freight' tab at the bottom of our site. 

What happens if my order can not be completely filled?
If for any reason your order cannot be filled we will contact you directly.  

What is your Sale or Return Policy?
Unless agreed prior, Sale or Return stock must be returned within 7 days of collection. We will not accept returns of more than 25% of the total value sold on a Sale or Return basis.
Any stock that you wish to return must be in exactly the same condition that it was sold in. That means:
- Only whole, unopened cases or six packs can be returned.
- We will not accept cases or six packs that have been opened.
- We will not accept any cases or stock that have had their labels affected by chilling or condensation.